Sandstream Etching aims to ship out products ordered from our online store within 7-14 days of payment approval. Urgent order can be turned around within 2 days, however please follow up your order with a phone call to us.
Payments are processed Monday to Friday (Public Holidays and closed days excluded). Sandstream Etching does not accept responsibility for goods lost, stolen or damaged in transit. Shipping times vary from time to time so please allow 7-14 business working days for your order to arrive.
We ship nationally to all Australian states and postcodes serviced by eg. Australia Post, Fastway Couriers, Garden City Couriers and Greyhound. Your glassware will be packed extremely well and we have had minimal breakages over the last 20 years. The glassware will need to be signed for on delivery so keep this in mind when providing your delivery address.
Shipping and Delivery Policy
We deliver products Australia wide using Australia Post, Fastway Couriers, Garden City Couriers, Greyhound or your own transport company. Orders are dispatched within 7-14 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.
Sandstream Etching ships goods Australia wide, however at this time we do NOT accept international orders through our website. Please contact us on +61 07 4659 9473 or send us an email to enquire about a special order.
Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the amount due for re-delivery to cover the costs of re-delivering. We will not be held responsible for paying for your package to get re-delivered. Please ensure when you order a product you are home to collect it or alternatively arrange to have it delivered to somewhere you know will be able to accept it.